Nikki is a global leader of Customer centricity and insight programs with a proven track record of delivering transformational customer change within a global framework.
With over 30 years experience with financial services primarily American Express and HSBC both globally and within the UK, Nikki knows that customer and colleague engagement is key to organisational success.
Operating in a highly regulated technical and complex environment Nikki has diverse experience spanning Commercial, Wealth and Personal Banking which has allowed to take a single view of the customer to drive a Customer driven strategy. With expertise in proposition development, Customer metrics and brand analytics as well as leading an award winning Customer research strategy.
NIkki had led and coached dynamic teams and individuals across the world and has always been an advocate on sharing her experience and on a voluntary basis she works with young people starting out in life through Inspiring the future where she is an accredited coach and mentor as well as holding the role as Employability and Progression Mentor for the Princes Trust. She has a lifelong passion for working with individuals to unlock their potential by recognising their talents and working together to develop them.
Home is on the South coast where Nikki lives with her husband of 28 years and together they have a son and a very old rescue dog Roxy. Nikki loves the outdoors, pilates and walking and with the beach just on her doorstep she makes the most of the outdoors rain or shine.