Georgie is a Customer Experience practitioner and a value-driven leader with over 27 years of experience of leading in Sales and Service and Change Management globally for an international bank – more recently specializing in helping organizations with their customer experience strategy and customer journey management (CJM). In her last role as a global Customer Experience manager, and with a natural talent to think customer and people first, Georgie designed and pioneered Customer Journey Management across HSBC globally in Asia, Europe, and the Americas – working collaboratively with international clients to remove customer pain points, streamline customer journeys, reduced cost and increased customer advocacy.
Georgie’s best advice is “to achieve your goal you must first enable others to achieve theirs”, whether that’s your customers or your people. With a passion to help clients help themselves, and as well as co-creating & facilitating CJM workshops, Georgie trains businesses with a simple methodology that puts you in your customer's shoes to drive those all-important business decisions with both head and heart!
Her compassion to help others extends to her home life in the UK, volunteering to help the vulnerable and elderly and raising money for the Alzheimer’s Society. Being Mum to daughter Niamh, many ‘4’ legged friends, and partner to Gary, Georgie would also love to own an animal rescue farm one day – preferable for Donkeys, and by the coast due to her fascination with the unexpected beauty of the aquatic world and scuba diving shipwrecks!